Critical Incident Management

Understand the challenges around complexity, ambiguity and uncertainty in a crisis. Experience, evaluate and enhance your crisis management skills and procedures in a fully simulated critical incident, designed by technical experts based on real cases. Simulations enable you to assess and analyse crisis dynamics, communications, decision making and team management, allowing you to appraise the way you, your organisation and team responds under pressure.

Learning objectives

The course enables crisis management team (CMT) members to effectively enhance their response skills and collaboration. By working through a specifically designed and carefully crafted incidents, based on actual case studies, you are able to:

• understand what constitutes a crisis
• test your decision-making,
• information management and analysis,
• crisis response tools,
• prioritisation,
• crisis decision-making leadership,
• and team management skills

The course combines the three pillars of the GCSP’s holistic learning approach: the latest in high level academic expertise, the wisdom of experienced senior practitioners, and the collective experience of the participants. This unique dynamic energises discussions about challenging topics as you push the boundaries of your own capabilities in an interactive learning environment, exploring with the experts the knowledge, skills and behaviours that demonstrably produce high performance in challenging conditions.

Course components

• strategic decision-making in crisis situations
• decision-making models and techniques in timesensitive and high stake situations
• behavioural aspects of crisis leadership and decision-making

Who should attend

The course is designed for officials and executives from:

• government,
• military,
• international organisations,
• non-profits and,
• the corporate sector.

Costs

The GCSP reserves the right to modify the programme dates, location and fee at any time.
15% Early-Bird Discount if you apply before 29 April 2023. GCSP Alumni qualify for a 20% discount on the standard rate of 1000 CHF.